Improving the second time request a visit experience

Role and Team

For this project, I was the Design Lead responsible for designing the member experience across all our Mobile and Web platforms. Our team also consisted of:

• Product Manager

• Content writer

• Engineering Lead

• User Researcher

• Design Lead

Within our timeline, we utilized analytics with our data science team, ideated concepts, conducted user testing studies, and implemented the feature with our engineering team.

Background

When a patient needs to see a doctor, they go through an Intake process, gathering answers and information and sending that to your doctor prior to your visit. Intake is important experience because patients are normally sick and trying to get medical care or a prescription as quickly as possible.

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